AffairCraft LTD provides a 14-day money-back guarantee policy. We offer a full refund or item exchange, you choose.
The refund will be given under these terms:
· First you must inform us within in 3 days from the official date of receiving.
· The product must be returned within 14 days from the date is was received, and it must be in it's original condition.
· You must provide validity Tracking number within 14 days of original receiving dates
· The product must not be damaged.
· If the gemstone was set in jewelry it must not have been sized (excluding special orders).
· The product must precisely match it's data records.
Refunds will be made in the original form of payment whether wire transfer or Paypal.
Gemstones and jewelry are examined before any refunds can be made. A gemstones or jewelry piece that does not match the data in our records will be returned or refused. Return shipping fee will be paid by the buyer only.
Please insure the shipment against loss in transit and prepay freight and handling charges.
AffairCraft LTD is not responsible for any gemstones or jewelry that it does not actually receive or that is not returned in accordance with the above terms.